2024 – Present
London, UK
Technical Product & Delivery Manager
Qinecsa Solutions UK · PE-backed enterprise SaaS · £80M+ ARR
- Scaled a flagship AI SaaS platform from 1 to 10, owning vision, roadmap and OKRs; unified four business functions, previously run on four separate legacy products, into one platform and launched it across four geographies, generating £4M in revenue and £10M in projected annual savings.
- Led three AI initiatives on AWS (AI-Semantic Search, AI-Intake, AI-Summarizer); lifted NLP and RAG accuracy by around 30% via targeted data training and an HHH evaluation framework, saving over £1.5M.
- Reimagined product workflows, lifting First-Time Completion from 60% to 94% and clearing 18 months of technical debt; secured a £500K repeat engagement and a SaaS pricing uplift.
- Mapped discovery insights against support volume into a hotspot matrix, resolving more than 20 critical product gaps in four months and accelerating GTM.
- Led a £600K platform modernisation using greenfield builds and strangler-pattern migration, moving a legacy customer to the latest branch with a 60% support-volume reduction.
- Built AI agents with Claude Code across functions, reducing program and product overhead by up to 50%.